In This Lesson
- Busy Events Explained
- When to Use Busy Events
- Limitations of Busy Events
- Busy Event Codes
- How to Add a Busy Event to the Calendar
- How to Delete and Edit a Busy Event
- Busy Events Quiz
BUSY EVENTS EXPLAINED
Busy Events are times during established office hours that a user is unavailable. On the calendar, Busy Events appear with gray and black stripes. In Figure 1, a Busy Event is blocking the office hours from 2:00 p.m. to 2:45 p.m., making the user unavailable for meetings during that time.
Busy Event on the ConexED Calendar
WHEN TO USE BUSY EVENTS
In ConexED, a user’s office hours create the user’s availability for meetings. If the user becomes unavailable during the established hours, a Busy Event can be added to prevent appointments from being created during that time. The Busy Event prevents the blocked time from appearing on the group scheduler, and the busy event prevents the ability to manually add a meeting to the calendar at that time.
Some Examples of Typical Busy Events
- Staff meeting
- Committee meeting
- Prep time
- Sudden illness
- Appointment hold
- Personal appointment
- Special event
- Other interruption in the office hour schedule
Busy Events enable the Front Desk agent, staff member, or group manager to block time on a user’s calendar without altering the user’s established office hours.
LIMITATIONS OF BUSY EVENTS
Busy events can be recurring, but they will only appear on the calendar *90 days out, so it is not recommended that they be set to recur for more than 90 days. If you create a Busy Event that repeats for 180 days, for example, you will not see it on the calendar beyond 90 days. That 90 days resets with each passing day.
- Conexed is continually analyzing the feedback received from users, and the busy event functionality is one area that is undergoing further review and development. Enabling busy events to be visible further out is on our roadmap and information about any changes to this feature will be updated here as they become available.
BUSY EVENT CODES (TAGS)
Busy Events may be tagged for the purpose of reporting. Those with the Group Manager role or above may create Busy Event Codes on the Reason Code tab of the Group Settings as shown in Figure 2. Group admins may then run reports as shown in Figure 3 and Figure 4 to document the Busy Events.
Examples of Busy Event Codes
Busy Events Tag Report Button
Example of a Busy Event Tag Report for One User
How to Add a Busy Event to the Calendar
Step 1. Select Day and Time
Click the calendar on the day and at the time when the Busy Event is to begin and drag the selection to the time it will end as shown in Figure 5.
Click the Calendar Where the Busy Event is to be Added
Step 2. Click Create Busy Event to Open Event Creation Tool
When the Event Creation dialogue box opens, click Create Busy Event as shown in Figure 6.
Click Create Busy Event on the Event Creation Dialogue Box
Step 3. Create Busy Event and Save
Complete the Create Busy Event form and click the Create Busy Event button to save it to the calendar as shown in Figure 7.
Create Busy Event
BUSY EVENT CREATED
The Busy Event is now on the calendar as shown in Figure 8. Click the event to open and view the Busy Event details.
Busy Event on the Calendar.
DELETING OR EDITING A BUSY EVENT
Open the Busy Event by clicking the Busy Event on the Calendar. Click the Delete button to delete it from the calendar as shown in Figure 9.
To edit a Busy Event that does not repeat, make the changes and click Save.
Important: To edit a Busy Event that repeats, delete the Busy Event and create a new one.
Delete a Busy Event